In line with the sustained network growth, we will be implementing a “No Mandate, No Charge” policy. This will see accounts for which there is no direct debit mandate being

We have previously reached out directly to some drivers with large outstanding invoice amounts, to encourage action to settle debt directly. Following this, our payment provider GoCardless will now be reprocessing

Following previous communication to ChargePlace Scotland users, we have taken the decision to block driver accounts for which there is no direct debit payment details set up. This is necessary