Update as of 4:30pm on 17/04/2024 – Revised Dates.
As of the 22nd April we moved from our previous payment service provider GoCardless to Stripe, a platform designed to offer improved features and benefits, as our designated payment service provider. This will allow you to pay as you complete a charge and no longer be required to pay on a monthly basis.
How do I update my bank details on my account?
– Login to your account on the ChargePlace Scotland website
– Navigate to the payment section of your account
– Select button as shown below to insert details onto Stripe
On the date of transition (22nd April):
At this date, we will generate an invoice for transactions prior to the 22nd of April and submit it via GoCardless.
After that, we will unlink the existing GoCardless accounts and future payments will be taken via Stripe.
Late update of payment details:
If you haven’t updated your bank details by the 22nd of April, you will be blocked from charging on our infrastructure via the mobile app and RFID card. In this case, please follow the above process to unblock your account.
Key Benefits of Transitioning to Stripe:
- Efficiency: Swift and streamlined payment processing for a more efficient experience.
- User-Friendly Interface: An interface designed for ease of use, ensuring a smoother payment experience. This is offering the ability for instant payment using methods such as card payments, google pay and apple pay.
- Users will now have the ability to move from a direct debit mandate, to a pay now offering.
- Enhanced Security: Industry-leading security measures to safeguard financial information.
FAQ’S
Q. What will happen if I do not set up my bank details into Stripe?
A. If you currently activate a charging session by using the mobile app or RFID card and pay via direct debit mandate and you do not update your payment details by the 22nd of April, you will be blocked from using the network.
Q. What if I do not want to set up my details into Stripe?
A. If you don´t want to set up a Stripe account, ChargePlace Scotland offers a variety of other payment options such as Webpay or direct Contactless payments where enabled.
Q. Can I continue to pay by a direct debit mandate and be charged month in arrears?
A. Unless you are a fleet account or a charge point owner, all drivers will pay as they charge (similarly to paying via using contactless bank payment)
Q. Will I see my session on my account straight away?
A. Once the session is completed this will show on your account.
Q. Will there be a preauthorisation fee?
A. Upon launch, there won’t be any preauthorisation fee. However, we’ll be closely monitoring the network, and this fee may be reintroduced later. We’ll provide ample notice to drivers before implementing any changes. Our aim is to ensure that RFID and App users continue to enjoy a trouble free charging experience.
Q. Can I amend my bank details on Stripe?
A. To amend your bank details on Stripe, please call our team on 0141 648 0750 and they can guide you through the process to update your details.
Q. Can I register on Stripe with a credit card?
A. Yes, Stripe can accept all major credit and debit card providers. For more information click here