Accounts and payments
If you have a question about accounts and payments on the ChargePlace Scotland network, we’ve answered some of our most frequently asked questions about this topic on this page.
It’s time for our first invoices to drivers since we took over the ChargePlace Scotland network. We wanted to make very sure that we had the network operating in a stable manner and that all customer information was correct before invoicing to minimise any potential issues.
You will receive your invoices to the email address associated with your account. On this occasion only there will be two invoices. One will cover the period 27 July, 2021 to 30th Sept, 2021. The second invoice will cover the month of October.
Providing you have a Direct Debit mandate in place payment will be made to us automatically approximately 10 days after the invoice date.
Future invoices will be sent out monthly, on or around the 15th of the following month.
While the CPS Network delivers universal access to over 2100 publicly available chargers, these chargers can have a variety of conditions and tariffs applied at the discretion of the host and owners.
Please do visit the website of the respective local authority or owner if you need further clarity on their charging structure, or a further understanding of fees that apply.
Do check your invoices carefully.
What to look for on your invoice
You may also see a fee of £10 if you ordered an RFID membership card.
Your bank details
Please note that you must have a DD mandate set up on your account. If you did not enter your bank details when you registered your ChargePlace Scotland account you should add them now. Login to your account at https://chargeplacescotland.org/ if you need to verify or change your bank details. If you encounter any problems updating your bank information please email us email@example.com
Failure to pay
It is important that outstanding invoices are paid promptly. Failure to do so within ten days of the invoice date may lead to your account being frozen and you will not be able to charge on the CPS public network until the outstanding fees are paid. More information can be found in our terms and conditions by following this link https://chargeplacescotland.org/scheme-terms/
We do not anticipate any anomalies. Should you discover any problems with your invoices, or cannot find the answers elsewhere, please email firstname.lastname@example.org, and we will investigate.
If you have been sent a “renewal notice” this has come by mistake from the previous ChartgePlace Scotland operator. Since 27th August, 2021 there is NO annual membership fee. It is advisable to cancel your DD with the previous operator (BP Pulse). Any account queries for BP Pulse can be sent to email@example.com
To log in to your ChargePlace Scotland account, visit our website, then click the “Login” link in the top right-hand corner of the screen and enter your email address and password to proceed. If you have problems accessing your account please clear your cookies and try again.
To access the ChargePlace Scotland network, you must set up a direct debit. To do this, our secure payment provider, GoCardless, will require your sort code and bank account number.
Some units on the ChargePlace Scotland network accept contactless payments. You are also able to use Webpay by logging in on a browser to webpay.chargeplacescotland.org and following the onscreen instructions to start a charge.
Charging sessions and additional payments you are required to pay, will be updated to your account approximately two hours after your charging session ends and then finalised on your monthly invoice for the period.
If you have a question about your ChargePlace Scotland invoice, please let us know by using our contact form, or telephoning the Service Centre on 0141 648 0750. Please provide as many details as possible to help us investigate this for you.
If you incur an overstay fee while charging your vehicle, this will be added to the invoice for your ChargePlace Scotland account. Any parking fines will be enforced by the charge point host and must be paid directly to them.
The charging tariff for each charge point on the ChargePlace Scotland network is set by the charge point host for each of their sites, therefore the tariff will vary from place to place.
The owner of the charge point (who is sometimes referred to as the charge point host) is responsible for setting the tariffs that apply for using the charge points they own on the ChargePlace Scotland network. Many owners apply these charges to cover energy and maintenance costs. When a paid charging tariff is introduced or changed, ChargePlace Scotland have no role in this matter other than working closely with them to agree how this will be communicated. We will also update our live map to reflect this change and inform our members via social media.
Do you have a question about accessing the network that hasn’t been answered on this page?
Please use our contact form to let us know.