Accounts and payments

If you have a question about accounts and payments on the ChargePlace Scotland network, we’ve answered some of our most frequently asked questions about this topic on this page.

How do I log in to my ChargePlace Scotland account?
To log in to your ChargePlace Scotland account, visit our website, then click the “Sign in” link in the top right-hand corner of the screen and enter your email address and password to proceed.
What payment methods can I use on the ChargePlace Scotland network?
To access the ChargePlace Scotland network, you must set up a direct debit. To do this, our secure payment provider, GoCardless, will require your sort code and bank account number.
Can I use contactless to pay for my charging session?
While some units on the ChargePlace Scotland network accept contactless payments, we do not recommend using contactless as you may incur additional fees to the tariffs stated on our live map.
When will I be charged for my charging sessions and any additional payments?
For any charging sessions and additional payments you are required to pay, payment will be taken from your account on the 1st of each month if the balance of your account is over £5 or on a quarterly basis if the balance of your account is below £5.
How do I update the payment details registered for my ChargePlace Scotland account?
You will only need to update the payment details registered for your ChargePlace Scotland account if you are setting up a new direct debit. If you are using the Charge Your Car app to access the network, you can update the payment details registered for your account by selecting “Information” from the drop-down menu, then “Your account” and “Your payment cards” and entering your new payment card details from this section of the app.
What should I do if I have a question about my ChargePlace Scotland invoice?
If you have a question about your ChargePlace Scotland invoice, please let us know by using our contact form. Please provide as many details as possible to help us investigate this for you.
If I incur a fine while charging my vehicle, do I pay this to ChargePlace Scotland?
If you incur an overstay fee while charging your vehicle, this will be added to the invoice for your ChargePlace Scotland account. Any parking fines will be enforced by the charge point host and must be paid directly to them.
Why do only some charge points on the ChargePlace Scotland network have tariffs?
The charging tariff for each charge point on the ChargePlace Scotland network is set by the charge point host for each of their sites, therefore the tariff will vary from place to place.
Who is responsible for setting tariffs on the ChargePlace Scotland network?
The owner of the charge point (who we also refer to as the charge point host) is responsible for setting the tariffs that apply for using the charge points they own on the ChargePlace Scotland network. Many hosts apply these charges to cover energy and maintenance costs. When one of our local authority hosts introduces a paid charging tariff, ChargePlace Scotland have no role in this matter other than working closely with them to agree how this will be communicated. We will also update our live map to reflect this change, inform our members via social media, and email those residing in and around the local authority affected.

Do you have a question about accessing the network that hasn’t been answered on this page?
Please use our contact form to let us know.

Get the latest network news!

Subscribe to our newsletter to stay up to date with the latest developments across the network. You can unsubscribe at any time.

Sign up now