Providing you have a set up your payment with Stripe, payment will be taken after your session is complete.

While the CPS Network delivers universal access to over 2100 publicly available chargers, these chargers can have a variety of conditions and tariffs applied at the discretion of the host and owners.

Please do visit the website of the respective local authority or owner if you need further clarity on their charging structure, or a further understanding of fees that apply.

Do check your invoices carefully.

What to look for on your invoice

You may also see a fee of £12 if you ordered an RFID membership card.

Your bank details

Login to your account at https://chargeplacescotland.org/ if you need to verify or change your bank details. If you encounter any problems updating your bank information please email us admin-cps@swarco.com

Failure to pay

It is important that outstanding invoices are paid promptly. Failure to do so within ten days of the invoice date may lead to your account being frozen and you will not be able to charge on the CPS public network until the outstanding fees are paid. More information can be found in our terms and conditions by following this link  https://chargeplacescotland.org/scheme-terms/

We do not anticipate any anomalies. Should you discover any problems with your invoices, or cannot find the answers elsewhere, please email admin-cps@swarco.com, and we will investigate.

To log in to your ChargePlace Scotland account, visit our website, then click the “Login” link in the top right-hand corner of the screen and enter your email address and password to proceed. If you have problems accessing your account please clear your cookies and try again.

Some units on the ChargePlace Scotland network accept contactless payments. You are also able to use Webpay by logging in on a browser to webpay.chargeplacescotland.org and following the onscreen instructions to start a charge.

If you have a question about your ChargePlace Scotland invoice, please let us know by using our contact form, or telephoning the Service Centre on 0141 648 0750. Please provide as many details as possible to help us investigate this for you.

If you incur an overstay fee while charging your vehicle, this will be added to the invoice for your ChargePlace Scotland account. Any parking fines will be enforced by the charge point host and must be paid directly to them.

The charging tariff for each charge point on the ChargePlace Scotland network is set by the charge point host for each of their sites, therefore the tariff will vary from place to place.

The owner of the charge point (who is sometimes referred to as the charge point host) is responsible for setting the tariffs that apply for using the charge points they own on the ChargePlace Scotland network. Many owners apply these charges to cover energy and maintenance costs. When a paid charging tariff is introduced or changed, ChargePlace Scotland have no role in this matter other than working closely with them to agree how this will be communicated. We will also update our live map to reflect this change and inform our members via social media.

To delete your account, please complete the following form https://chargeplacescotland.org/contact-delete-account/

This can take up to 7 days once received.