When our team raise a ticket on a machine, it does not necessarily mean that this has been raised as a fault and can consist of the following:

Tickets could include:

• general & tariff queries,
• RFID requests,
• remote activation assistance,
• how-to advice,
• user error or machine faults.

Machine faults could include:

• transmission errors or a communication error,
• the unit requiring a new part,
• an engineer visit because the machine needs reset on site,
• power supply issue,
• broken connectors,
• stuck cables,
• vandalism,
• screen fault or a card reader fault.

For more information on our fault process at ChargePlace Scotland: