Tariffs
Title	Description	Reporting Period	Target
Implementation of tariffs	Implement owner/ host tariff as requested	Monthly	Implemented within 2 weeks of request
Amendment of tariffs	Change of owner/ host tariff as requested	Monthly	Implemented within 2 days of request

Commissioning
Title	Description	Reporting Period	Target
Issuing CPID stickers	No more than 14 calendar days from the request being made to issue the CPID sticker	Monthly	100%
Commissioning a CP to the back office	No more than 7 calendar days taken from receiving request to be added	Monthly	100%

Charge Point Owner Service
Title	Description	Reporting Period	Target
Payment	Reimbursement of tariffs to Charge point owners on a monthly basis, within fifteen days of the start of the new month	Monthly	100%

Fault Management
Title	Description	Reporting Period	Target
Timeliness of fault reporting to owner/ maintainer	To ensure the owner/ maintainer is notified of CP fault by the most appropriate form of communication within 30 minutes of fault being reported. Map updated to reflect live status, within 30 minutes.	Monthly	95%

Database Management
Title	Description	Reporting Period	Target
Uptime of servers running the back office	To have guaranteed uptime of 100%	Monthly	100%
Disaster Recovery	To restore full service within 6 hours following server loss	Monthly	100%
Server Capacity	Stress test to determine if the servers can accommodate demand	Bi-annually	100%