Privacy statement

CHARGEPLACE SCOTLAND PRIVACY NOTICE


The definitions which apply to and which are used in this policy are included at the end of this policy.

Charge Your car Limited (“we“) is a CPNO operating the CPS Network and providing the Services to you for and on behalf of Transport Scotland (acting on behalf of Scottish Ministers). In order to provide the Services we operate our website ( www.chargeplacescotland.org) and the App and make available the Online Services. We also receive and collect information about you.

We have certain obligations under data protection laws to notify individuals about how we will process any personal data we collect from or about them. We take our obligations in relation to data protection very seriously and we are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions for the supply of the Services (available at www.chargeplacescotland.org) and any other documents referred to in those terms or this policy) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. This policy set out details about the personal data we collect about you through your use of the Services (including your use of our website, our App, the Online Services your Account Card and the Recharging Services), how that data is used, who it is shared with and why, where it is transferred, and how you may view and amend it.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By signing up as a User on our website you are accepting and consenting to the practices described in this policy.

If you have any questions about this policy please do not hesitate to contact us to discuss these. You can contact us by telephoning our customer service team at 0141 648 0750 or by writing to us at admin@chargeplacescotland.org or at Unit 4 Riverside Business Centre, Brighton Road, Shoreham-by-Sea, West Sussex BN43 6RE.

For the purpose of the Data Protection Act 1998 (the “Act“), we and Transport Scotland are the data controllers in relation to your personal data collected in accordance with this policy for the purposes of the Services.

We are Charge Your Car Limited a company registered in England and Wales. Our company registration number is 08030233 and our registered office is at Unit 4 Riverside Business Centre, Brighton Road, Shoreham-by-Sea, East Sussex, England BN43 6RE. Our registered VAT number is 142906224.

Transport Scotland is an agency of the Scottish Government, namely the national transport agency for Scotland, with its trading address at Buchanan House, 58 Port Dundas Road, Glasgow G4 0HF.

INFORMATION WE COLLECT FROM YOU

We receive and collect information from you: when you sign up as a User either on our website or App; and when you use your Account Card, the website, the App, the Online Services and/or the Recharging Services.

We will collect and process the following data about you:

·                          Information you give us. This is information about you that you give us by filling in forms on our website or our App or by corresponding with us by telephone, e-mail, feedback forms or otherwise. It includes information you provide when you register as a User on our website, when you register your preferred payment method with us or Pay360, when you report a problem with the Services and when you use our App or our website to search for a Charge Point. The information you give us may include your name, address (home and work), e-mail address, telephone number, financial and credit card information, your password and memorable information, your vehicle’s make, model, year and registration number and your location.

·                          Information we collect about you. With regard to each of your visits to our website and each time you use our App or your Account Card we will automatically collect the following information:

o          technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

o          information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website and App (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any telephone number used to call our customer service number; and

o          information you searched for (including the location or prices of charge points), your location, the time and date at the time you were searching for information regarding Charge Points (including locations or prices), the time at which you used the Recharging Services, the duration of time for which you used the Recharging Services and the energy use and transaction value relating to your use of the Recharging Services.

·                          Information we receive from other sources. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

·                          Information you give to us. We will use this information:

o          to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

o          to resolve disputes or enquiries;

o          to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

o          to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);

o          to notify you about changes to the Services; and

o          to ensure that content from our website and App is presented in the most effective manner for you and for your computer/mobile device.

·                          Information we collect about you. We will use this information:

o          to administer the Services, our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

o          to improve our website and our App to ensure that content is presented in the most effective manner for you and for your computer/mobile device;

o          to allow you to participate in interactive features of the Services, when you choose to do so;

o          as part of our efforts to keep our website and App and your Account Card safe and secure;

o          to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and

o          to make suggestions and recommendations to you and other users of our website and App about goods or services that may interest you or them.

·                          Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

You agree that we have the right to share your personal information with the following parties:

·                          Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

·                          Selected third parties including:

o          business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, for example we use third parties to provide payment and IT services (such as Pay360) and we may share your information with these parties to allow them to carry out their services to us which allow us to provide the Services to you;

o          advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. [We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in G1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;

o          analytics and search engine providers that assist us in the improvement and optimisation of our technology; and

We will disclose your personal information to third parties:

·                          in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;

·                          if we or substantially all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets;

·                          if we are under a duty to disclose or share your personal data in order to comply with any legal obligation (including in connection with any civil or criminal legal process), or in order to enforce or apply our terms and conditions for the supply of the Services and other agreements; or to protect our or Transport Scotland’s rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and

·                          we are operating the Services on behalf of Transport Scotland as a CPNO and:

o          if required to do so by Transport Scotland in connection with the provision and continued provision of the Services we will provide Transport Scotland with full access to your personal information; and

o          at any time Transport Scotland may engage a new CPNO to operate the CPS Network and to provide the Services in which case we will disclose your personal information to that new CPNO.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us, with the exception of your card payment details, is stored on our secure servers within the United Kingdom. Card payment and transaction details are stored by Pay360, also within the United Kingdom. Any payment transactions will be encrypted [using SSL technology] [and stored in line with payment card industry security standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Services, you are responsible for keeping this password confidential. We ask you not to share such passwords with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

HOW LONG WILL WE STORE YOUR DATA

All information you provide to us, with the exception of your card payment details, is stored on our secure servers within the United Kingdom and held indefinitely.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting our customer service team at 0141 648 0750 or by writing to us at admin@chargeplacescotland.org or at Unit 4 Riverside Business Centre, Brighton Road, Shoreham-by-Sea, West Sussex BN43 6RE.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

We will revise this policy from time to time and any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

COOKIES

Information about our use of Cookies

Our website and our App use cookies to distinguish you from other users of our website and App. This helps us to provide you with a good experience when you browse our website and use our App and also allows us to improve our services. By continuing to use our website and App, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device if you agree. Cookies contain information that is transferred to your computer’s or mobile device’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website and App. They include, for example, cookies that enable you to log into secure areas of our website and App and use the Online Services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website and App when they are using it. This helps us to improve the way our website and App work, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website or open our App. This enables us to personalise our content for you, greet you by name and remember your preferences.

Targeting cookies. These cookies record your visit to our website or use of our App, the pages you have visited and the links you have followed. We will use this information to make our website and App and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

CYC Portal – secure.chargeyourcar.org.uk

 

Cookie Name Purpose
Spring Servlet Session ID JSESSIONID This cookie is issued after successful login and will allow the user to revisit the application (if the cookie hasn’t expired) without having to log back in.
Google Analytics _ga Google Analytics provide statistical analysis of web site usage
Theme Resolver org.springframework.web.servlet.theme.CookieThemeResolver.THEME Enables re-styling of CYC Portal according to the user’s scheme membership

CPS Website – cps.chargeyourcar.org.uk

 

Cookie Name Purpose
Google Analytics _ga Google Analytics provide statistical analysis of web site usage
Return visitor Cps-return-visitor Tracks if first time visit. Subsequent visits moves display of map to top

 

Mobile Map Website – m.chargeyourcar.org.uk (embedded in cps.chargeyourcar.org.uk)

 

Cookie Name Purpose
Spring Servlet Session ID JSESSIONID This cookie is issued after successful login and will allow the user to revisit the application (if the cookie hasn’t expired) without having to log back in.
Google Analytics _ga Google Analytics provide statistical analysis of web site usage
Theme Resolver org.springframework.web.servlet.theme.CookieThemeResolver.THEME Enables re-styling of CYC Portal according to the user’s scheme membership

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

How to control and delete cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website or App.

Except for essential cookies, all cookies will expire after a maximum period of two years.

CHILDREN’S PRIVACY

Our website and our App are intended for adult use only and we do not knowingly collect data information from persons under 13 years of age.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our customer service team at 0141 648 0750 or by writing to us at admin@chargeplacescotland.org or at Unit 4 Riverside Business Centre, Brighton Road, Shoreham-by-Sea, West Sussex BN43 6RE.

 

DEFINITIONS

Account Card: means an RFID card provided to you by us which can be used by you to access a Charge Point and allows us to identify you and process any payment required for Recharging Services you use in connection with that card;

Administration Payment: means an administration payment which you will pay to us in exchange for provision of the Online Service, our website and our App;

App: means our application software which is available to download and which is intended to allow you to identify the location of the nearest Charge Point on the CPS Network and to pay for Recharging Services in accordance with these terms;

Charges: means the charges for using a Charge Point as set by the owner of that Charge Point from time to time, and any associated transaction costs;

Charge Point: means an electrical car Charge Point within the CPS Network owned by a third party;

Contract: means the contract between you and us on the basis of these terms which comes into existence when you have accepted these terms and we have started to provide the Services to you;

CPS Network: means the ChargePlace Scotland network of Charge Points;

CPNO: means a charge point network operator;

data controller: means the person (including a company) who determines the purposes for which, and the manner for which, personal data are processed. There may be any number of different data controllers in relation to any piece of personal data at any one time;

Online Services: means the use of our online system which is accessible through our website for paying for and managing payments for Recharging Services and maintaining a record of your use of the Recharging Services and payments for such;

Pay360: means Pay360 (formally known as Paypoint), the third party payment services provider which collects payment of the Administration Payment and the Charges on our behalf;

personal data: means any data which relate to a living individual who can be identified from that data (or from those data and other information in possession of the data controller);

Recharging Services: means the use of a Charge Point to recharge an electrical vehicle;

Services: means any one of and all of:

(a)      making available to you:

a.     our website;

b.     our App; and/or

c.      an Account Card;

(b)      facilitating Recharging Services; and

(c)      making available the Online Services;

User: means a user of our website having signed up as such on our website; and

website: means www.chargeplacescotland.org

 

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