In line with the sustained network growth, we will be implementing a “No Mandate, No Charge” policy. This will see accounts for which there is no direct debit mandate in place being temporarily restricted until such a time that invoices are settled / a new mandate is set up. This policy looks to ensure charge point owners are fully reimbursed for the energy usage across their charging points and prevent any possible attempts to defraud the network.
For this reason, we would like to ask drivers to sign in via their online account to check their payment details have been set up correctly. Thus allowing invoices to be processed for chargeable sessions, on a monthly basis. Regular account checking is a good practice for all online accounts – not only for CPS.
If you happen to have been blocked, please follow the simple online process to set up payment details with our payment provider GoCardless. This can be done by signing in via a web browser at the link below and navigating to the payment tab where you will see the prompt screen, highlighted in the below image.
To have your account unblocked, please carry out the required steps and then get in touch at email@example.com.
To set up your direct debit
- Please sign in here
- Navigate to “My Account” – located top right of your window
- Then, navigate to the “Payment” tab
If you see the below message, please follow the link to set up a new direct debit mandate with our payment provider GoCardless.